A letter from a readerâ€¦and a response from your Geek Girlfriend
Dear Geek Girlfriend,
I need help! I sat down at my computer today, facing an enormous deadline, a play at my daughterâ€™s school I want to see at lunch, and a conference call in the afternoon for which I have to keep the minutes. Todayâ€”of all daysâ€”I really need to use Word (07 under Vista) so naturally this is the day my mouse decides to take a vacation. But only in Word! I can use the menus but I canâ€™t select text or scroll through documents. I tried restarting Word but it crashes when I do that. I havenâ€™t installed anything new but Windows did do an automatic update last night. I have no idea how to fix this and no time to get help. Is there anything you can do?
Desperate in Denver
I plan to write a strongly worded letter to Microsoft about this one myself. I have no idea how common a problem this is but it has happened to me twice so it canâ€™t be too obscure. The solution is not hard but it is difficult to find. Directions are here at Microsoftâ€™s Help and Support site.Â
You have to edit the registry which sounds scarier than it is and delete a file that seems like it should be important. But if you follow Microsoftâ€™s quick 6â€“step instructions to the letter, you donâ€™t have to know what you are doing or fear disaster. Iâ€™ve done it twice now and it has fixed my problem both times in very short order.